FAQ

General

1) How do I log in or create a new account?

A login screen displays and you need to create an account. Upon completing the registration process, you will be able to login using the email and password you entered during account creation. For return visits enter your Username and Password in the login box, which is located throughout the PRESTECH site.

Terminology

1) What is a Standard part?

All our standard parts are listed in Prestech’ s catalog and website. Our parts are standardised to common sizes in both inch and metric. We standardize our parts, so the engineers don’t have to customize for every project. Using standard parts makes it convenient and fast for design engineers to find parts by offering multiple different types and sizes in order to speed up the design process.

Quotes

1) Can I request a quote online?

Please go to Prestech website and log in with your Login ID and password. You can then click on "Quote " icon and click on "Quote" to start generating a quotation.

Order

1) Can I collect my order from your office?

Yes, you may wish to collect your items from our office at:

50 Ubi Ave 3
#04-10 Frontier, Singapore 408866
Tel: +65 6743 3880

Services

1) Do you design structure for customer? How much does it cost?

Yes we do provide design service. There will be a minimum charge of S$80 depends on complexity of the design.

technical

1) What is the advantage of Aluminium profile?

(i). Lightweight at 1/3 the density of steel, aluminium is an excellent choice in any motion-related application. (ii). Cost-Effective, as aluminium extrusion less costly than welded steel, (iii). Easier to work with as basic tools are needed only. (iv). Corrosion resistant as all aluminium extrusion profile came with clear anodizing.

Payment

1) What payment methods do you accept?

Local Payment (Singapore)

  1. C.O.D. (self-collect)
  2. Cheques
    * Please do not issue post-dated cheque
  3. Interbank Funds Transfer (ATM or Internet banking)
    * Bank account details will be provided below the invoice.
  4. Paynow - Pay to UEN (200600579Z) via internet / mobile banking, or scan below QR code using mobile banking app from any PayNow participating Bank.
    paynow-faq FAQ

International Payment

For customers not based in Singapore, you may wire/Telegraphic transfer the payment to us in SGD. Do take note that for any TT payment to us, customers will need to bear all the TT bank charges. Your order will be processed on the day we successfully receive your payment.

We are currently unable to accept payment by NETS cards, PayPal, debit/ credit card.

Shipping & Delivery

1) When will my goods be delivered?

Deliveries of our standard parts usually made within 1-2 working days subject to stock availability, standard structure lead time 5 to 7 days.


We will only deliver on Monday to Friday, excluding Public Holidays. Delivery time will be from 9.00am to 5.30pm.

Got a question?

If you have any enquiries, please feel free to reach out to us.