FAQ

A login screen displays and you need to create an account. Upon completing the registration process, you will be able to login using the email and password you entered during account creation. For return visits enter your Username and Password in the login box, which is located throughout the PRESTECH site.

Have you received our e-mail to activate your registration? Please click on the URL in the e-mail to complete your registration process. You should receive an e-mail after PRESTECH has completed your registration.

If you have not received any e-mail from PRESTECH, kindly check your spam or junk mail.

Click on the Forgot Password link to receive a reset email to your primary email address with PRESTECH. You will receive an email to the registered email address with the password reset link. Click the link and reset the password. You will now be able to login to your account with your new password.

Usually it takes about 1 working day. Registration will be completed once you completed the registration form on our website and validated your email.

We might also request for additional Information (example: business profile / name card) from you if required.

Monday to Friday (8:30am to 5:30pm)
Saturday (8:30am to 12:30pm)
Please note that we will be closed on Public Holidays & Sunday.

All our standard parts are listed in Prestech’ s catalog and website. Our parts are standardised to common sizes in both inch and metric. We standardize our parts, so the engineers don’t have to customize for every project. Using standard parts makes it convenient and fast for design engineers to find parts by offering multiple different types and sizes in order to speed up the design process.

Non-standard parts are subject to certain requirements. This means for quotes or orders, Prestech may require additional information regarding your project or application using our parts.

Lead time is the estimated period between placing an order and delivery of the goods. Based on the quantity being ordered and where goods are in the manufacturing process, the lead time is subject to change but usually anywhere between 3 to 5 working days for most of our products.

Example for PTP-AABB-XX. AABB means profile size, XX means slot width.

Please go to Prestech website and log in with your Login ID and password. You can then click on "Quote " icon and click on "Quote" to start generating a quotation.

Quote will be sent to you 1 - 2 days once you have generated the quotation on our website. For Customized items, it will take about 7 working days.

Quotes are valid for 30 days.

Yes, you may wish to collect your items from our office at:

50 Ubi Ave 3
#04-10 Frontier, Singapore 408866
Tel: +65 6743 3880

All our prices are listed in Singapore Dollars (SGD) and you will be billed in Singapore Dollars.

There is no minimum order value.

We will review requests on a case-by-case basis.

If you have received the wrong item, please contact our sales team or call our office number, we will assist you in getting this issue resolved.

Unless your item is found to be damaged, or if the wrong product has been delivered, we do not allow returns or exchanges.

Yes we do provide design service. There will be a minimum charge of S$80 depends on complexity of the design.

Yes. Customer need to provide us drawing.

Yes, we do have a team of experienced Staff for onsite installation and consultation

(i). Lightweight at 1/3 the density of steel, aluminium is an excellent choice in any motion-related application. (ii). Cost-Effective, as aluminium extrusion less costly than welded steel, (iii). Easier to work with as basic tools are needed only. (iv). Corrosion resistant as all aluminium extrusion profile came with clear anodizing.

Subject to size, weight and design of the profile, a simple 20x20 profile is capable of carrying the load of 500N while a 100x100 profile of 7000N.

Aluminium extrusion is versatile and ideal for use in building automation applications. Over the year, we have used aluminium profile in various industrial-like Aerospace, Semicon, Agriculture, Schools, Retails Shop and even home furniture.

Using Aluminum profile is easy to build and dismantle, not like welded table. More flexible to others.

Prestech is equipped with Numerous equipment like 3 Axis Computer Numeric control milling machine, 8inch Chuck horizontal lathe machine, High-speed Router, Laser cut machine.

Within ±0.5mm of customer’s request length.

Prestech profile nut is based on profile series and slot size.

Profile bracket choose is based on the profile size. Like 4040 series, if choose 4040 slot 8, can choose PTC-GE4040-8, PTC-LC4040-8 or PTC-GE4040G-8/10.

Slot in - All Profile came with slot on 4 side, simply just slot inside and add a Lip sealer to secure it.

Multiblock - Multi blocks (MBS) lead to easy installation, fast and fit to panel. Resulting panel/board can be taken off easily if required, because they are pre drilled with clearance holes on the panel for screws.

Direct screw on - Pre drill clearance holes on panel, use screws and nuts fit panels to profile. This often applied when there is a need to cover profile structure and lead to aesthetic appearance.

Standard Fastening Joint (SJT) - It is known as “Standard Fastener Joint (SJT)”. This is the most common part that is used to join two pieces of profile together.

Universal Fastening Joint (UJT) - If you are looking for some adjustability for 90-degree profile connections, consider a universal fastener as an option. It consists of the universal casting and a bolt, provides maximum strength in one direction and a fully adjustable joint position with the use of a drop-in t-nut.

Gussets/Angle bracket - One of the great 90 degree connections without machining by applying gusset. Gussets ensure a high strength connection and can be used in addition to a fastener for increased strength and ability to hold more load.

Local Payment (Singapore)

1. C.O.D. (self-collect)
2. Cheques
   * Please do not issue post-dated cheque
3. Interbank Funds Transfer (ATM or Internet banking)
   * Bank account details will be provided below the invoice.
4. Paynow - Pay to UEN (200600579Z) via internet / mobile banking, or scan below QR code using mobile banking app from any PayNow participating Bank.
   

International Payment

For customers not based in Singapore, you may wire/Telegraphic transfer the payment to us in SGD. Do take note that for any TT payment to us, customers will need to bear all the TT bank charges. Your order will be processed on the day we successfully receive your payment.

We are currently unable to accept payment by NETS cards, PayPal, debit/ credit card.

Deliveries of our standard parts usually made within 1-2 working days subject to stock availability, standard structure lead time 5 to 7 days.

We will only deliver on Monday to Friday, excluding Public Holidays. Delivery time will be from 9.00am to 5.30pm.

We deliver to all addresses in Singapore except CBD area.

Yes, we offer local free delivery with minimum purchase value of S$80 (exclude GST). For orders below $80, a delivery charge of $20 applies.

Same day delivery is not available at the moment.

The billing and shipping address can be different. During confirmation you are required to provide a delivery address.

Yes we do! We typically ship international orders via FedEx. However, we do not have a standard shipping cost; instead, we charge exactly what it costs us to ship. Please note that import duties and VAT charges can apply for deliveries outside of the Singapore and are not included in your order’s total. Prestech assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned.

Yes, we need you to provide your FedEx account number and it will charge the shipping of the order directly to your FedEx account. Note, you will still be charged our $10 handling fee.